Livestream Troubleshooting


If you are experiencing video issues, try refreshing your browser window.

Look for the circle-arrow symbol next to the page address. That reloads the page you are viewing.

If that doesn’t solve the issue, try closing your browser window or restarting your device. Then, join the livestream again.


Check device volume as well as player volume. The player volume is found on the screen in the bottom right corner. In the below screenshot, the volume is at 0%. Click or tap and drag the volume to the right to increase it.